Terms of Service

1. Introduction

Welcome to Study GenieStar. These Terms of Service ("Terms") govern your use of our website and climate control services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Study GenieStar is a company registered in England and Wales, providing climate control solutions throughout the United Kingdom.

2. Services Provided

2.1 Climate Control Services

We provide the following services:

• Installation of heating systems, air conditioning units, and smart thermostats
• Maintenance and repair of climate control equipment
• Emergency callout services
• Energy efficiency consultations
• System upgrades and replacements

2.2 Service Areas

Our services are available throughout the United Kingdom. Specific coverage areas and response times may vary by location.

3. Booking and Appointments

3.1 Service Requests

All service requests must be made through our official channels (website, phone, or email). We will confirm all appointments in writing.

3.2 Access Requirements

Customers must provide reasonable access to the property and equipment for our engineers to perform their duties safely and effectively.

3.3 Cancellation Policy

Appointments may be cancelled or rescheduled with at least 24 hours' notice. Short-notice cancellations may incur charges.

4. Pricing and Payment

4.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Prices may vary based on site conditions discovered during inspection.

4.2 Payment Terms

• Payment is due upon completion of work unless alternative arrangements are agreed
• We accept cash, cheque, bank transfer, and major credit/debit cards
• Late payment charges may apply to overdue accounts
• All prices include VAT where applicable

4.3 Additional Costs

Additional costs for unforeseen work, parts, or materials will be discussed and approved before proceeding.

5. Warranties and Guarantees

5.1 Workmanship Warranty

We provide a 12-month warranty on all installation and repair work, covering defects in workmanship under normal operating conditions.

5.2 Equipment Warranties

Manufacturer warranties apply to all new equipment. We will assist with warranty claims where applicable.

5.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Modifications by third parties
• Acts of nature or external factors beyond our control

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about their requirements
• Ensuring safe working conditions for our engineers
• Following maintenance recommendations
• Reporting issues promptly to prevent further damage
• Compliance with relevant building regulations and planning permissions

7. Liability and Insurance

7.1 Public Liability

We maintain comprehensive public liability insurance covering our work activities.

7.2 Limitation of Liability

Our liability is limited to the value of work performed. We are not liable for consequential or indirect losses.

7.3 Property Damage

We will repair or compensate for any property damage caused by our negligence during service delivery.

8. Health and Safety

We are committed to maintaining the highest safety standards:

• All engineers are trained and qualified for their roles
• We comply with relevant health and safety regulations
• Gas work is performed only by Gas Safe registered engineers
• Electrical work complies with current wiring regulations

9. Website Use

9.1 Acceptable Use

Our website is for lawful purposes only. Users must not:

• Transmit harmful or malicious content
• Attempt to gain unauthorised access
• Interfere with website functionality
• Use automated systems to scrape content

9.2 Intellectual Property

All website content is protected by copyright. Unauthorised reproduction is prohibited.

10. Data Protection

We process personal data in accordance with our Privacy Policy and UK data protection laws.

11. Complaints Procedure

If you are dissatisfied with our service:

1. Contact us immediately to discuss the issue
2. We will investigate and respond within 5 working days
3. If unresolved, escalate to our management team
4. External dispute resolution may be available through relevant trade bodies

12. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including severe weather, industrial action, or government restrictions.

13. Termination

Either party may terminate ongoing service agreements with reasonable notice. Immediate termination may apply in cases of breach of contract or safety concerns.

14. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

15. Changes to Terms

We may update these Terms occasionally. Significant changes will be communicated to existing customers. Continued use of our services constitutes acceptance of updated Terms.

16. Contact Information

For questions about these Terms or our services: