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Cookie Policy

Last updated: December 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Cookies do not typically contain personal information that identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2. How We Use Cookies

Study GenieStar uses cookies for several purposes:

  • To ensure our website functions properly
  • To remember your preferences and settings
  • To analyse website traffic and user behaviour
  • To improve our services and website performance
  • To provide personalised content and advertisements
  • To remember your cookie consent preferences

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Cookie Name Purpose Duration
cookie_consent Stores your cookie preferences 1 year
session_id Maintains your session during your visit Session

3.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

Cookie Name Purpose Duration
_ga Distinguishes unique visitors (Google Analytics) 2 years
_ga_* Contains campaign related information 2 years
_gid Distinguishes unique visitors (Google Analytics) 24 hours

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and providing improved features.

Cookie Name Purpose Duration
newsletter_signup Remembers if you've signed up for our newsletter 30 days
preferred_location Stores your preferred service location 6 months

3.4 Marketing Cookies

These cookies track your browsing habits to enable us to show advertising that is more likely to be of interest to you. They may be used to build a profile of your interests and show relevant advertisements on other sites.

Cookie Name Purpose Duration
_fbp Facebook advertising and analytics 3 months
ads_preferences Stores advertising preferences 1 year

4. Third-Party Cookies

We also use third-party services that may set their own cookies:

  • Google Analytics: For website analytics and performance monitoring
  • Social Media Platforms: When you interact with social media buttons or content
  • Payment Processors: For secure payment processing
  • Live Chat Services: For customer support functionality

These third parties have their own cookie policies, which we encourage you to review.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customise your cookie preferences

5.2 Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

5.3 Update Your Preferences

You can change your cookie preferences at any time by:

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

  • Necessary Cookies: The website may not function properly
  • Analytics Cookies: We won't be able to improve our website based on usage data
  • Functional Cookies: Some features may not work as expected
  • Marketing Cookies: You may see less relevant advertisements

7. Cookie Retention

Different cookies have different retention periods:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until manually deleted

You can view the specific retention period for each cookie in the tables above.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16 through cookies or any other means.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the "last updated" date at the top of this policy.

10. Contact Information

If you have any questions about our use of cookies, please contact us:

Study GenieStar
42 Climate Control Way
Manchester, M1 3AB
United Kingdom

Email: [email protected]
Phone: 0161 234 5678

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